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Your brand. Your storefront. Your timeline.

Launch a fully branded telecom storefront and self-service experience without custom development. Bring new digital experiences to market faster, guiding customers from first visit through activation and account management in one seamless journey.

Experience Manager

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Branded self-service storefront with plan selection.
Architecture diagram of Experience Manager integrating with customer storefront, my account portal and Wavelo admin

Digital customer experiences shouldn't take months to build.

Customers expect to browse, buy, activate, and manage their services online, but many operators are still held back by custom development and disconnected systems.
Wavelo Experience Manager is a white-label digital experience solution that helps telecom operators launch branded storefronts and self-service experiences faster. Built on the Wavelo platform, it connects the Customer Storefront, My Account Portal and Wavelo Admin to deliver one seamless customer journey from purchase to support.

Why choose Experience Manager?

Launch faster.

Accelerate time to market with branded digital experiences that require no custom development.

Deliver one seamless customer journey.

Guide customers through browsing, purchasing, activation, and self-service in one connected experience.

Reduce operational complexity.

Automate key workflows to reduce errors, eliminate manual effort, and keep operations running smoothly.

Empower support teams.

Give support teams one place to manage customers, subscriptions, orders, and billing with confidence.

Scale with confidence.

Support multiple operator brands through isolated app variants that deploy independently.

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One platform for the entire customer lifecycle.

Whether a customer is purchasing their first service or managing an existing subscription, Experience Manager keeps every step connected from discovery to support.

1

Discover

Browse plans, compare offers, explore devices, and review promotions.

2

Purchase

Select devices and add-ons, choose or port a phone number, and complete checkout.

3

Activate

Automatically provision services, assign numbers, bind devices, and initialize billing.

4

Self-Service

Manage plans, add services, view usage, pay bills, and update account information.

5

Support

Customer service teams manager orders, subscriptions, billing, and the customer lifecycle  from one operational workspace.

Everything you need to deliver exceptional digital experiences.

Customer Storefront interface showing add-on services and available plans.
Customer Storefront
Deliver a modern, fully branded buying experience without custom development.
  • Configurable landing pages and promotions
  • Side-by-side plan comparison
  • Device catalog and BYOD support
  • Dynamic add-ons and bundled offers
  • Phone number selection and automated port-in
  • Streamlined checkout and customer onboarding
  • Instant or scheduled activation
My Account Portal billing screen showing account credit, current balance, and saved payment methods
My Account Portal
Empower customers to manage their services independently.
  • View plans and subscription status
  • Change plans and manage add-ons
  • Top up data
  • Swap devices
  • Manage payment methods securely
  • View invoices and billing history
  • Update account information
  • Multi-language support
Wavelo Admin interface showing customer account search and billing overview
Wavelo Admin
Give operations and support teams complete visibility and control.
  • Search customers instantly
  • Create and manage customer orders
  • Update subscriptions and lifecycle status
  • Process payments, refunds, and credits
  • Monitor order progress
  • Export invoices

Telecom-native from day one.

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Purpose-built for telecom.

Unlike generic ecommerce platforms or standalone customer portals, Experience Manager is designed specifically for telecom. It combines digital customer experiences with the operational intelligence needed to deliver them reliably at scale.

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True white-label architecture.

Every operator receives an independently managed application with its own branding, workflows, business rules, deployment pipeline, and rollback path.

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Native Wavelo platform integration.

Experience Manager connects directly with Catalog and Billing. Catalog updates automatically appear in the storefront, while activation and billing workflows stay synchronized behin d the scenes.

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Reliable automation.

Built-in validation, orchestration, retry logic, and recovery mechanisms help keep customer, order, and service states aligned throughout the activation process.

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Complete lifecycle management.

Support acquisition, activation, self-service, and operations from one configurable platform instead of stitching together multiple point solutions.

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Built on the Wavelo platform.

Experience Manager is the customer-facing layer of the Wavelo platform, connecting every digital customer experience to the systems that power your business.
Built with native integrations to Wavelo Connect, Catalog, and Biller, it automatically reflects catalog updates and orchestrates activation, provisioning, and billing in the correct sequence. The result is a connected customer journey with less manual effort and greater operational accuracy.
Diagram showing Experience Manager at the center of the Wavelo platform, connected to Wavelo Connect, Catalog, and Billing
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Modernize your digital customer experience.

Launch faster. Simplify operations. Deliver digital experiences your customers actually want to use.
Experience Manager helps telecom operators accelerate time to market while creating seamless experiences for customers and support teams alike.

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