Empower customers to
self-serve

Allow customers to directly manage their internet and mobile services with the ability to update their plans, manage billing, and much more

customer self-service

Three mockups showing an account management platform for internet and mobile customers.

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View and manage plans

Enable upgrades, downgrades, and other plan adjustments with a simple interface

Payment history

Help customers stay on top of their financial records at a glance

View and download invoices

Offer access to billing statements and charges, from data usage to additional services

Two-Factor Authentication

Enhance account security with 2FA, adding extra layer of protection for customers

Set up payment methods

Help customers ensure their bills are paid on time with their preferred payment methods

Provide real-time updates

Display live updates on both order statuses and active subscriptions

Designed for ease of use

Feature highlights

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Comprehensive plan management

Customers are given a detailed view of all plan details in a single place, while providing real-time updates on order statuses and active subscriptions. They can easily update plans, view billing details, track payment history, and access a variety of tools to manage their services.

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Simple and streamlined process

Data from every customer request and submission is automatically synced in real-time across all CSP tools and integration systems. This efficient process saves time and increases visibility to ensure a seamless experience for both customers and CSPs.

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Quick plan activation

The mobile plan activation process is quick and easy, allowing customers to activate a new number or transfer from another carrier directly within their account. This self-service option saves time for both customers and CSPs, while reducing the need for additional support.

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Self-scheduling

After placing an order, customers can easily self-schedule their installation with real-time availability, streamlining the process and offering a more satisfying experience for customers. Reduce overhead and expenditure by eliminating the need for manual coordination.

Access anywhere, manage on the go

Fully responsive
Wavelo’s Customer self-service platform is fully responsive, ensuring a smooth experience on desktop, tablet or mobile. Managing accounts has never been more user-friendly or convenient.

Integrate with ease

Simplified integrations with leading software solutions offer unlimited flexibility for your telecom business
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