Tom McGillivray

Tom McGillivray is a results oriented, effective leader with more than 16 years of experience delivering transformational business process and service change initiatives. Prior to joining Wavelo, Tom led Customer Experience at Tucows and, before that, Director of Customer Support and Vendor Management at BlackBerry.

Tom has extensive experience building high-performing global teams and developing fit-for-purpose service solutions to deliver operational efficiency and exceptional customer experiences.